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No order E-mail


Author Message
HOSCHMOSCH
hoschie
Multishop experienced
Topic creator
registered since: 20.07.2012
Posts: 13
while i am steping from one bug to another i fint out that when i buys something i wont get a e-Mail to my adress with the invoice informations. not to me as the shopowner also not as a custumer.

ideas ?

second question: is it possible that the beta is more a pre alpha ?

greets
hoschi
Written on: 30. 01. 2013 [13:07]
bas
Bas van Beek
Multishop guru
registered since: 12.05.2010
Posts: 644
Please be specific. One bug to another is too vague and I can't do anything with it.

Are the CMS pages already created? Do you receive the normal order confirmations correctly, but not the invoice? We run the shop in production without any problems, so I need more information to find out what you do differently.

Written on: 30. 01. 2013 [22:57]
HOSCHMOSCH
hoschie
Multishop experienced
Topic creator
registered since: 20.07.2012
Posts: 13
"base" wrote:

Please be specific. One bug to another is too vague and I can't do anything with it.


Sorry i was a bit angry. I have a lot of pressure here and i am not a programmer.


"base" wrote:

Are the CMS pages already created? Do you receive the normal order confirmations correctly, but not the invoice? We run the shop in production without any problems, so I need more information to find out what you do differently.


First of all i am getting testmail from the installtool. this works.

What do u mean with "CMS Pages" ? i am not getting a singe mail also not the normal order confirmation.

Config:
plugin.multishop.order_details_table_email_tmpl_path = is empty
plugin.multishop.email_tmpl_path = is empty
plugin.multishop.order_details_table_site_tmpl_path = is empty

in the Multishop Settings:

Store E-mail = here is my e-mail Adress
Send Order Confirmation Letters also to = here is another test e-mail adresse

Written on: 31. 01. 2013 [11:35]
bas
Bas van Beek
Multishop guru
registered since: 12.05.2010
Posts: 644
If you are in stress and need premium support, contact sales@bvbmedia.nl or telephone number +31 418 82 02 11 and we help you out as quick as possible.

But what I've meant is that you need to define the CMS pages, otherwise the system does not know what to mail. See attached screenshot.
Attachment

Written on: 31. 01. 2013 [15:30]
dmind
Jens
Multishop experienced
registered since: 20.11.2012
Posts: 10
"HOSCHMOSCH" wrote:

"base" wrote:

Please be specific. One bug to another is too vague and I can't do anything with it.


Sorry i was a bit angry. I have a lot of pressure here and i am not a programmer.


"base" wrote:

Are the CMS pages already created? Do you receive the normal order confirmations correctly, but not the invoice? We run the shop in production without any problems, so I need more information to find out what you do differently.


First of all i am getting testmail from the installtool. this works.

What do u mean with "CMS Pages" ? i am not getting a singe mail also not the normal order confirmation.

Config:
plugin.multishop.order_details_table_email_tmpl_path = is empty
plugin.multishop.email_tmpl_path = is empty
plugin.multishop.order_details_table_site_tmpl_path = is empty

in the Multishop Settings:

Store E-mail = here is my e-mail Adress
Send Order Confirmation Letters also to = here is another test e-mail adresse




hi,

i had the same problem - the installtool mail was o.k. - but i get no mail from the shob.

but the shop uses phpmailer and not sendmail!

my server only send mails, when the Store E-mail is the from the same domain and exist!

the server is hosted by "hosteurope"

greets jens
Written on: 31. 01. 2013 [16:32]
bas
Bas van Beek
Multishop guru
registered since: 12.05.2010
Posts: 644
We use PHPMailer cause the attachment will be nicely embedded and renders directly in Outlook (without the message to accept the images of a possiible HTML template).

Why is your server limiting to send only by your store email of your shop domain.

What if a customer mails you and the site uses their address as from field, will your server than not mail either?
Written on: 31. 01. 2013 [21:24]
dmind
Jens
Multishop experienced
registered since: 20.11.2012
Posts: 10

"base" wrote:

Why is your server limiting to send only by your store email of your shop domain.
server than not mail either?

i dont no icon_frown.gif

"base" wrote:

What if a customer mails you and the site uses their address as from field, will your server than not mail either?

I have not tested it, but I think that no mails would arrive...
The sender address must be an existing address the same domain! banghead.gifbanghead.gif
Written on: 01. 02. 2013 [08:24]
bas
Bas van Beek
Multishop guru
registered since: 12.05.2010
Posts: 644
Well then the server is configured too tight. Imagine a simple Powermail form. You receive an contact mailform and hit the reply button. You want that the reply button directly adds the emailaddress of your customer in the too field. So your mailserver should allow to send mail on behalf of your customers emailaddres, or use the reply headers.

So not a Multishop issue, but a server issue.
Written on: 01. 02. 2013 [10:22]
dmind
Jens
Multishop experienced
registered since: 20.11.2012
Posts: 10
I know that it's not a Multishop issue icon_smile.gif

it should only be a hint!
Written on: 01. 02. 2013 [10:31]